Refund policy

Returns & Refunds

We want you to feel confident in your Founder’s Edition purchase.

Due to the personal-care nature of our grooming products, opened or used grooming bars and balms cannot be returned. Laundry-care products that have been opened or used are also not eligible for return.

Unopened & Unused Items

Unopened and unused items may be eligible for return within 14 days of delivery. Items must be returned in their original condition and packaging. Please contact us before sending any item back so we can provide return instructions.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and make it right. Photos of the item and packaging may be requested.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Contact Us

For questions about a return, refund, or damaged order, please contact us at maisonlunel.co@gmail.com.

This policy does not limit any rights you may have under applicable law.